Do you ship world-wide?
Yes! We ship to most countries around the world. 🌍
How long does it take for my order to ship?
Shipping time to the United States is about 14-22 business days. Please note that there may be processing delays in shipping during sale events and peak shopping days and can sometimes take 3-6 days to process after placing the order before shipping out. We do not ship on weekends. If you need to receive your package by a specific date please reach out to firstname.lastname@example.org
If you have been waiting and still no package, thank you for being patient, send us a message and we'll check the status.
How do I become a brand ambassador?
You can email us at email@example.com
These are sent out automatically by our handy robot Tim 🤖 so you should get one, but Tim 🤖may mess up sometimes. We'll talk to him about it. If you need more detailed information, please shoot us an email at firstname.lastname@example.org and we'll help you out!
Please note, it can take some time for USPS to update their system with tracking information. Our suppliers don't ship on the weekends, if you get a tracking number that falls on the weekend please check during the next business day.
What should I do if my item arrived defective?
We are truly sorry if you received a broken or defective item. We try our best to offer high-quality products, but mistakes happen. Our products all have a 90 day warranty. Email us with your order information and a picture of the defective item at email@example.com. We will work to make things right.
My package is missing. What can I do?
If your package never arrived within the estimated timeframes shoot us an email firstname.lastname@example.org and we'll check on the status. Don't forget to check with neighbors and roommates.
Part of my order arrived but where is the rest of it?
Our festi family is diverse. We've partnered up with multiple suppliers so we can offer a wide selection of festival gear. In most cases orders will be shipped separately and at no extra cost to you. 😉
Please visit our Return Policy page to start the process.
Didn't find your questions answered?
Always a pleasure to help. Email us email@example.com